Do you have to be 18 to enter?
Yes. You must be aged 18 or over and live in the UK to enter any of our competitions — whether it’s a paid or free entry.
How do I enter a competition?
First, you’ll need to create an account on our website. Please make sure your details are correct, as we may need to verify them.
Once signed up, you can:
• Choose a competition you’d like to enter
• Select how many entries you want
• Answer the skill-based question
At checkout, agree to the terms and conditions and pay for your entries.
You can also enter for free by post — full instructions are on each competition page.
Once signed up, you can:
• Choose a competition you’d like to enter
• Select how many entries you want
• Answer the skill-based question
At checkout, agree to the terms and conditions and pay for your entries.
You can also enter for free by post — full instructions are on each competition page.
How is a winner chosen?
We use Random.org to pick our winners — live on our Facebook page for full transparency.
When do competitions close?
Each competition has a countdown timer. Once it hits zero, the competition closes and the draw will be made on the scheduled date.
If all tickets are sold before the end date, the draw may be brought forward — updates will be posted on our Facebook page.
If all tickets are sold before the end date, the draw may be brought forward — updates will be posted on our Facebook page.
How will I know if I have won?
Winners are contacted by email or phone within 7 days of the draw.
If you change your contact details, please update your account to avoid missing out.
If we can’t contact the winner within 14 days, we may choose another winner.
If you change your contact details, please update your account to avoid missing out.
If we can’t contact the winner within 14 days, we may choose another winner.
Can I get a refund of my entry fee?
We do not offer refunds. If you feel you may change your mind after entering, we kindly ask that you don’t enter.
Is there always a cash alternative?
If a cash alternative is available, it will be clearly stated in the competition description.
I have won an Instant Win, what do I do now?
Well done! You’ll be contacted within 48 hours to confirm your win.
If your prize is site credit, it will be automatically added to your account and shown in your wallet.
If your prize is site credit, it will be automatically added to your account and shown in your wallet.
What happens if I win entries for a competition that has already sold out?
If the competition is full, you’ll receive the value of those entries as site credit.
I have won a prize, can I swap this for a different prize?
Prize swaps are not always possible. If a swap is available, it will be clearly stated in the prize details.
How many times can I enter?
Each competition has its own entry limit per person. This will be shown on the product page.
Why do I have to answer a question?
To make our competitions a game of skill — and legally compliant — we must include a qualifying question. Only correct answers are entered into the draw.
If I win instantly, am I still entered into the main draw?
Yes! Instant wins do not affect your entry into the main prize draw — you’re still in with a chance to win the big one.
